Process & Work Samples

My process aims to shape the product cycle in a meaningful way through discovery research, product definition, design & validation, and delivery phases. Focused on user-centered design, I start with understanding the problem and choosing the appropriate methods for a strategic, effective and efficient product experience.

Featured Case Studies:

  • Swing Quote (personal project / website design & development / education & politics)
  • Lab FAQs+ (Roche Diagnostics mobile app design / education & life sciences)
  • Hospital Safety Score (The Leapfrog Group / partial website redesign / public health)

These samples from various projects help outline a taste of my process:

Discovery Research

strategy workshops  /  ethnographic research  /  user personas  /  surveys  /  task models  /  user stories  /  user journey mapping  /  user studies  /  card sorting  /  heuristic analyses

Product Definition

product specs  /  audience & goals  /  design principles  /  job stories  /  feature sets

Design & Validation

concept sketches  /  paper prototypes  /  storyboarding  /  content plans  /  IA mapping  /  flow diagrams  /  UI design  /  wireframes  /  med-fi prototypes  /   usability testing  /  mood boards  /  annotated UX documentation  /  hi-fi prototypes